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   Booking Terms 预订条规
Booking Terms 预订条规


Customers are deemed to have read, understood and accepted the following terms and conditions. Pin Sing Travel & Tours (S) Sdn Bhd shall be known as “The Company ” in the terms and conditions listed below:-

 * All the Outbound Packages of The Company are not subject to GST.

* The minimum group size of all the outbound packages is 15 adults and above. Tour leader is only provided with a minimum group size of 15 adults and above.

* The Company has the rights to cancel or postponed any trip due to insufficient group member. Money shall be refund or contra to the next booking.

* Tour rates quoted based on current exchange rate and subject to change. The Company reserves the right to amend tour rates due to currency fluctuation.


Reservation, Deposit and Payment

 1.      Non-refundable Deposit requested upon tour and air ticket confirmation.

Asia Packages: RM2000 per person.

Australia / Europe / Japan: RM3000 per person.

2.      65% of Tour Balance to be made 02 weeks after deposit paid.

3.      Tour Balance to be made 21 days before date of departure.

4.      Late Booking:

  *Up to 25 days prior to departure date are subject to availability of accommodation and flight.

  *Late bookings request should be accompanied with full payment in advance.


Payment Method

Payment can be made by cash or cheque. Cheque will only be accepted if presented to The Company at least 21 working days before departure. Payment by credit card is subject to 2% administrative surcharge.

If through bank in, please bank in to below details:


Bank Name      : MALAYAN BANKING BERHAD (Maybank)

Bank A/C No.  : 511038-044371

Swift Code       : MBBEMYKL

Branch             : Jalan TAR, Kuching


Cancellation Charges / Refunds

Cancellation of tour booking must be in writing and the following charges apply:

No. of working days between departure and receipt of cancellation notice

Cancellation Charges per person

60 working days or more prior to departure

20% of Total paid

30 – 59 days prior to departure

50% of Total paid

29 days prior to departure

100% of Total paid


Tour Cancellation / Refunds

Even after deposit or full payment has been made, all arrangements are still subject to final confirmation. If the arrangement unable to finalise and the reservations have to be cancelled due to unforeseeable circumstances, The Company endeavors to notify the customers at least (15) fifteen working days before departure.

All the credit card refunds will only be made through the respective credit card companies between 4 – 6 weeks.

A 2% administrative charge will be imposed for all credit card refunds.

All the cheque or cash payment refunds will be made in form of a cheque and processed within 4 – 6 weeks.


Travel Document

It is the customer’s responsibility to ensure that they have a valid passport with minimum 6 (six) months validity from the date of the last departure point as well as the necessary visas, current health certifications and necessary travel documents as required by various government authorities of the country to be visited.

Pregnant women will only permitted before her 24th week pregnancy at the time of traveling and must accompanied with doctor’s certificate stating that she is fit to travel.

The Company will not be held responsible or be liable for any expenses, reimbursement or refund of tour or travel arrangement charges if customer is refused entry by any country before departure for non-compliance of immigration requirements.



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Malaysia, Truly Asia!

Malaysia is a tropical country filled with different cultures, and exciting attractions!

From modern cities to historical towns, you can find it all here! Experience the different traditions, sights, island getaways and of course the numerous tasty dishes.

Whatever your travel needs, let Pin Sing Travel plan it for you!

The Sarawak Cultural Village

Known as the 'Living Museum', the Sarawak Cultural Village was set up to preserve and showcase Sarawak's cultural heritage. Located at Pantai Damai, Santubong, just 32 km from the state capital, Kuching, it is the perfect place to get introduced to local culture and lifestyle.